Troubleshooting & Help Guide – Report Downloads, Login Issues & Technical Support
Quick Fixes for Common Issues When Accessing Your Koste Reports & Account
1. Report Downloads & Access Issues
How Do I Download My Tax Depreciation Report?
📌 Step 1: Log in to your account on Koste’s Client Portal
📌 Step 2: Navigate to “My Reports”
📌 Step 3: Select the report you want to download
📌 Step 4: Click “Download PDF”
📌 Need Assistance? Contact Support
I Haven’t Received My Report – What Should I Do?
If you haven’t received your report within the estimated timeframe:
✔ Check your spam/junk email folder.
✔ Ensure your payment has been processed.
✔ Log into your account to see if the report is available.
✔ If still missing, contact Koste’s support team.
📌 Submit a Missing Report Request: Contact Support
My Report is Not Opening – How Do I Fix This?
If your report won’t open:
✔ Ensure you have a PDF reader installed (Adobe Acrobat recommended).
✔ Try opening it on a different device or browser.
✔ Check your internet connection.
✔ If the issue persists, contact support.
📌 Request a New Report Link: Resend My Report
2. Login & Account Issues
I Forgot My Password – How Do I Reset It?
📌 Step 1: Go to the Koste Login Page
📌 Step 2: Click "Forgot Password"
📌 Step 3: Enter your registered email and follow the reset instructions
📌 Still Having Trouble? Request Support
I Can’t Log Into My Account – What Should I Do?
✔ Double-check your email and password.
✔ Try resetting your password.
✔ Ensure your account is active (check email for verification).
✔ If locked out, contact Koste support.
📌 Unlock My Account: Request Support
I Can’t See My Reports in My Account – Where Are They?
If your reports are missing from your account:
✔ Ensure you are logged in with the correct email.
✔ Check your purchase confirmation email for order details.
✔ Contact support to verify your report’s status.
📌 Submit a Missing Report Request: Request Help
3. Payment & Billing Support
What Payment Methods Does Koste Accept?
✔ Credit/Debit Cards (Visa, Mastercard, AMEX)
✔ Bank Transfers (For commercial clients only)
✔ Online Payments via Koste’s Secure Payment Portal
📌 Need Help With a Payment? Contact Billing Support
I Have a Billing Error – What Should I Do?
If you believe there is an error with your payment:
✔ Check your bank statement for duplicate charges.
✔ Ensure your payment method was entered correctly.
✔ Contact Koste’s billing team for a review.
📌 Report a Billing Issue: Request Assistance
Are Refunds Available?
❌ Koste does not provide refunds once reports are completed.
✅ If there was an error in your report, we will work to correct it.
📌 Request a Report Review: Submit a Request
4. Technical Support & Website Issues
The Website Is Not Loading – What Should I Do?
✔ Refresh the page or try a different browser.
✔ Clear your browser cache and cookies.
✔ Check your internet connection.
✔ Try accessing from another device.
📌 Report a Website Issue: Submit a Ticket
Live Chat Isn’t Working – How Can I Get Help?
✔ Check if live chat is available during business hours (8:30 AM – 5:30 PM AEST).
✔ Try disabling browser extensions that may block chat.
✔ Contact Koste via phone or email if chat is unavailable.
📌 Get Customer Support Now: Contact Koste
5. Contacting Koste Support
How Can I Speak to a Real Person?
📞 Phone: [Insert Business Phone Number]
📧 Email: [Insert Support Email]
💬 Live Chat: Available during business hours
📌 Submit a Support Request: Contact Us